Love It Up
$57,159
FREQUENTLY ASKED QUESTIONS
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| + | What is Love it UP? |
| Love it UP is a revolutionary way to experience the very best your city has to offer at UP to 95% off regular prices while still helping out your community. For more info on who we are please go to our About Us page. | |
| + | What’s different about Love it UP? |
| Love it UP uses the power of collective buying to help you experience the best in your city at a fraction of the price AND donates UP to 10% of each deal purchased on Love it UP to local and national charities across Australia. | |
| + | Do I pay anything more for contributing to the charities? |
| No. We and the business pay the donation. If you wish to donate more to one or more of those charities please go to the causes we support page to find more info on how to donate. | |
| + | Do I need to pay to be a member of Love it UP? |
| No way! Becoming a member is totally free! | |
| + | Can I select which charities I would like you to donate to? |
| Not at the moment. We have 5-6 charities that we support and we donate an equal amount to them each month at this stage. What we do for our chosen charities in partnership with you, our members, will continually evolve, so we’ll keep you in the loop and also welcome your ideas as we grow together. If you have any charities you feel strongly about please suggest a charity by clicking here. | |
| + | What does it mean when a Deal is ON? |
| Each deal needs to have a minimum of purchases to get activated. Once the minimum amount of purchases is reached, the Deal is ON or active! | |
| + | What if the deal doesn’t get activated? |
| If the deal does not get activated then you will be refunded in full and no vouchers get sent out. | |
| + | So how do I buy a daily deal from Love it UP? |
| It’s so easy! All you need to do is open your personal account with a few of your details like name, email, and set a password for your account. Once that is complete you are ready to Love it UP in your city! | |
| + | Is there anything I can do to help get the daily deal activated? |
| Yes. You can help by sharing the deal with your friends and family through email, facebook, or twitter. When you share there will definitely be people in your network that also want the same deal and once they buy we’re one step closer to the deal being activated and everyone Loving it UP together! | |
| + | How do I know if the deal is activated and when do I get my voucher? |
| You can see if the deal is active on Today’s Deal page. You will see that it either shows “x more purchases needed to be active” or “The deal is UP!” | |
| + | What do I do if the daily deal was activated but I didn’t receive my voucher? |
| Your voucher will be emailed to you as soon as the time period to buy expires. Most deals are 24 hours so as soon as the time runs out or the deal is sold out your voucher will be emailed. Make sure you also check your spam or junk folder as it may have landed in there... If you are still concerned and don’t see it in your junk or spam folder please email us or call 1 800 LOVE IT so we can help you. | |
| + | Must I use my voucher on the same day I bought it? |
| No. You can use your voucher between the dates specified on the “Conditions”. Conditions are found on the deal page and on your voucher. | |
| + | Does my Love it UP voucher ever expire? |
| Yes. Every deal has an expiry that is stated clearly on the “Conditions” of the deal and will also be on your voucher. Please make sure you redeem your vouchers within the expiration period as we cannot offer refunds on expired vouchers. | |
| + | How can I buy a Love it UP voucher as a gift? |
| Super easy! Simply click on “Buy as a Gift” button on the deal page and you will go through to the gift buying page where you can simply put the receivers name on the voucher. You will receive that voucher in your own email inbox so you can send it to them directly. You can also “add more as a gift” from the regular buy button so you can buy for yourself plus add on more for gifts. And BTW - the receiver will only see the value of the offer on their voucher, they will not see how much you paid for it…so you get to look like a real big spender and earn some brownie points…awesome! | |
| + | I received a gift voucher from Love it UP – What do I do now? |
| Lucky you! Simply read the “Conditions” on your voucher and redeem as specified. Some places will ask you to book in advance or online, some you can simply walk in, it’s always best to check and make sure. If you have any trouble understanding the “Conditions” and are still unsure, contact us and we will answer all your questions. | |
| + | I accidentally deleted my email with the voucher attached. What do I do now? |
| Your voucher is safe, don’t worry. It’s also available for print in the account you set called “My Account”. All you need to do is log in and click on My Account and you will see all your purchases. You can click to download any one of them, but remember, you can only use them once... If you have any trouble at all, contact our support team and they will assist you. | |
| + | Can I cancel or return the voucher? |
| No. Once you buy a Love it UP voucher there are no refunds or exchanges. However, if there is anything wrong with your experience at all please contact us immediately by email at customerservice@loveitup.com so we can assist you – your satisfaction is our highest priority! | |
| + | Can I use part of my voucher now and part of it on my next visit? |
| Not unless it is stated in the “Conditions” on the deal page and voucher. | |
| + | Can I use my voucher with other offers? |
| Not unless it is stated in the “Conditions” on the deal page. | |
| + | When will I be charged by Love it UP? |
| You will be charged at the time you make the purchase. However, if the deal does not get activated you will be refunded 100% in full. | |
| + | Are there any additional fees or charges? |
| No. There are no hidden fees or charges at all! You only pay for the amount advertised. | |
| + | I shared a deal with some friends and family through email and facebook, when do I get my $5? |
| Thanks for sharing the love with your network, that’s great! $5 credit will be added to your personal account on Love it UP just as soon as one of your friends buys their first deal (which they need to do within 30 days of receiving your invitation or the opportunity expires). Also, keep in mind that this offer is only valid when inviting new members to join. So start sharing the love… | |
| + | I shared an offer from Love it UP with friends, they joined, they bought within 30 days, but I haven’t received any credit on my account? |
| Is it possible that your friends did not join through the link you sent them? Have they received a link from another friend or possibly joined by simply coming to Love it UP themselves? For that $5 credit to be applied to your account they must click on the link that you sent them. Please ask them and make sure. If they remember clicking on the link and joining then and have already bought their first deal please contact us and we will check our records and sort it out for you, no worries! | |
| + | Is it safe to buy on Love it UP? |
| Yes Absolutely! Love it UP uses 128 bit SSL Encryption to process your payments and your credit card details are not stored on our servers. | |
| + | I have a business and would like to be featured on Love it UP! Where should I start? |
| Firstly think about an incredible offer for our Love it UP community and we will do the rest. Simply contact us by clicking on our Feature YOUR Business link here or call us now at 1 800 LOVE IT – we look forward to working with you! | |
| + | I have signed up to be a Love it UP member but I didn't set a password? |
| Then you probably only signed up to receive our daily emails and cannot purchase deals at this stage. Creating an account is just as easy. Simply click here to create your account and set your password, it takes less than 1 minute to complete….and voila your account is ready for loving action! | |
| + | Got any job openings at Love it UP? |
| Yes we are always looking for great people to work with. We have a strong culture and work together as a team. To see the jobs we have available at the moment please see our Jobs Page or send a cover letter and CV to jobs@loveitup.com. |
Was this helpful? Still have questions? Please go to our contact us page and get in touch with us. Remember, your satisfaction is our ‘loving’ priority!
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