This website is owned and operated by Loving Deals Pty Ltd trading as Love it UP [ABN 80 147 493 089] herein “Love it UP”). By accessing and using this website (collectively, including all content, applications and functionality available through the loveitup.com.au domain name (herein “the Site”), you ("you" or the "End User") acknowledge and accept the terms and conditions (the “Terms of Use” or “Agreement”) set forth herein and agree to be bound by them. You also agree to be bound by the Love it UP Privacy Policy and any guidelines or rules posted on this Site, which may from time to time be modified by Love it UP without prior notice, applicable to the provision of the services provided by Love it UP. We therefore recommend you frequently re-read the Terms of Use and Privacy Policy in order to keep appraised of any such changes.  In the event Love it UP make changes to these Terms of Use and/or Privacy Policy and you continue to use the Site, you are impliedly agreeing to the Terms of Use and Privacy Policy.

If you do not wish to agree to the outlined Terms of Use, please refrain from using the Site.

TERMS OF USE

1. General.

The Site provides an interactive online service operated by Love it UP on the World Wide Web of the Internet (the "Web"), consisting of information services, content and transaction capabilities provided or facilitated by Love it UP, its affiliates, or merchants and other third parties offering vouchers for sale (“Vouchers”) which may be exchanged for good or services.

These Terms of Use sets forth the terms and conditions that apply to the use of this Site by the End User. By using this Site (other than to read this Agreement for the first time), the End User agrees to comply with all of the terms and conditions appearing herein.

The right to use this Site is personal to the End User and is not transferable to any other person or entity.
The End User shall be solely responsible for protecting the confidentiality of the End User's password(s), if any, and Love it UP assumes no liability for any consequential issues arising for the End User from the use of the Site by unauthorised persons who have accessed the End User's account as a result of the End User failing to protect his/her password(s). End User furthermore acknowledges that, although the Internet is often a secure environment and Love it UP will take all reasonable steps to ensure continuity of service and the maintaining of a stable and secure Site, sometimes there are interruptions in service or events that are beyond the control of Love it UP, and Love it UP shall not be responsible for any data lost while transmitting information on the Internet.

Love it UP will take all reasonable steps to ensure the Site is accessible 24 hours per day, 7 days per week however the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance and server outage. The End User hereby understands and acknowledges that due to circumstances both within and outside of the control of Love it UP, access to the Site may be interrupted, suspended or terminated from time to time and Love it UP takes no responsibility for, or assume any liability, for any loss or damage suffered by the End User as a result of such Site interruptions, suspension, termination or server outage.

2. Amendments

Love it UP reserves the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Love it UP furthermore may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics at is deems desirable. Love it UP reserves the right to amend its fee structure for End-Users with such amendments, including, but not limited to, the addition of fees and charges.

Should Love it UP make any substantial changes or amendments to the Site, End-User's will be notified by an e-email transmitted to the e-mail address that is registered with the End-User's account and/or by posting a notice of change on the Site. Any material changes to these Terms of Use will be effective upon the earlier of our transmission of an e-mail notice to the End User or our posting of a notice of change on the Site, provided that these changes will not be effective immediately for new users of the Site and any Vouchers purchased by such new users.

If we make changes to our Terms of Use and Privacy Policy and you continue to use our Site, you are impliedly agreeing to the Terms of Use and Privacy Policy expressed herein. Any use of Love it UP by End User after such notice shall be deemed to constitute acceptance by End User of such modifications.

3. Equipment.

The End User shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this Site and all charges related thereto. Love it UP shall not be liable for any damages to the End User's equipment resulting from the use of this Site

4. End User Conduct.

This Site and any individual sites or merchant-specific, city-specific, or state-specific sites now or hereinafter contained within or otherwise available through external hyperlinks with our Site (the "Microsites") are private property. All interactions on this Site and/or the Microsites must comply with these Terms of Use.

Although we welcome and encourage user interaction on our Site, we do insist and require that all end users restrict any and all activity in connection with the use of this Site and the Microsites to that which involves lawful purposes only.

End User shall not post or transmit through the Site any material:

1. which violates or infringes in any way upon the rights of others;
2. any material which is unlawful, threatening, abusive, libellous, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, sexually explicit or otherwise indecent or objectionable;
3. which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law;
4. violate, plagiarise or infringe the rights of third parties, including, without limitation, copyright, trademark, patent, rights of privacy or publicity or any other proprietary right;
5. which contain a virus or other harmful component;
6. constitute or contain false or misleading indications or origin, statements of fact;
7. advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation or users of the Site and/or the Microsites to become user of other on or offline services directly or indirectly competitive or potentially competitive with Love it UP;
8. that is deemed to constitute the commission, or an example of, items 4(1)-(8);
9. without Love it UP’s express prior, written approval, contains advertising or any solicitation with respect to products or services.

You hereby understand and agree that all information, data, text, graphics, messages, or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such Content originated. This means that you are solely responsible for all Content that you make available through the Site and Love it UP assumes no responsibility or liability for such Content.

Any conduct by an End User that in Love it UP's exclusive discretion restricts or inhibits any other End User from using or enjoying this Site and/or any of the Microsites is strictly prohibited.

The foregoing provisions of this Section 4 apply equally to and are for the benefit of Love it UP, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

5. Copyright and Trademarks.

Everything located on or in this Site, including the Microsites, is the exclusive property of Love it UP or used with express permission of the copyright and/or trademark owner.

Any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of this site or any of the Microsites without the express written permission of Love it UP is strictly prohibited.

Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject End User to civil and / or criminal penalties.

This Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of Love it UP protected by copyright as a collective work under Australian copyright laws. Love it UP owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. End Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. End User may download / print / save copyrighted material for End User's personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of Love it UP and the copyright owner is permitted.

If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. End User acknowledges that End User does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a Web site otherwise owned or operated in conjunction with Love it UP shall not be deemed to be in the public domain but rather the exclusive property of Love it UP, unless such site is under license from the Trademark owner thereof in which case such license is for the exclusive benefit and use of Love it UP, unless otherwise stated. End User shall not upload, post or otherwise make available on this Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.

Love it UP does not have any express burden or responsibility to provide End User with indications, markings or anything else that may aid End User in determining whether the material in question is copyrighted or trademarked. End User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission.

By submitting material to any public area of this Site, End User warrants that the owner of such material has expressly granted Love it UP the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. End User also permits any other end user to access, view, store or reproduce the material for that end user's personal use. End User hereby grants Love it UP the right to edit, copy, publish and distribute any material made available on this Site by End User.

The foregoing provisions of Section 5 apply equally to and are for the benefit of Love it UP, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

6. Disclaimer of Warranty; Limitation of Liability.

End User expressly agrees that use of this site and the Microsites is at End User's sole risk. Neither Love it UP, its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that use of the site will be uninterrupted or error free; nor do they make any warranty as to

1. the results that may be obtained from use of this site; or
2. the accuracy, reliability or content of any information, service or merchandise provided through this site or the Microsites.

This Site and the Microsites are made accessible on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.

End User specifically acknowledges that Love it UP is not liable for the defamatory, offensive or illegal conduct of other users or third-parties and that the risk of injury from the foregoing rests entirely with end user.

In no event shall Love it UP, or any person or entity involved in creating, producing or distributing this site or the contents hereof, including the Microsites and any software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use this site. End User hereby acknowledges that the provisions of this section shall apply to all content on this Site and the Microsites.

In addition to the terms set forth above, neither Love it UP, nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or unauthenticity of, the information contained within this Site or any of the Microsites, or for any delay or interruption in the transmission thereof to the End User, or for any claims or losses arising therefrom or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including without limitation lost profits, punitive or consequential damages.

Love it UP is not responsible for any content that a user, subscriber, or an unauthorized user may post on this site or any of the Microsites. Any content that is posted or uploaded that is or may be deemed unsuitable can and may be removed by Love it UP. Moreover, Love it UP reserves the right to edit, change, alter, delete and prohibit any and all content that Love it UP deems unsuitable.

7. Monitoring.

Love it UP shall have the right, but not the obligation, to monitor the content of the Site at all times, including any chat rooms and forums that may hereinafter be included as part of the Site, to determine compliance with these Terms of Use and any operating rules established by Love it UP, as well as to satisfy any applicable law, regulation or authorized government request.

Without limiting the foregoing, Love it UP shall have the right to remove any material that Love it UP, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

8. Privacy.

End User acknowledges that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities (collectively "Communities") are public and not private communications, and that, therefore, others may read End User's communications without End User's knowledge.

Love it UP does not control or endorse the content, messages or information found in any Community, and, therefore, Love it UP specifically disclaims any liability concerning the Communities and any actions resulting from End Users participation in any Community, including any objectionable content.

Generally, any communication which End User posts to Love it UP (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If particular web pages permit the submission of communications that will be treated by Love it UP as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the Site, End User grants Love it UP the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose. For more information see Love it UP's Privacy Policy.

9. License Grant.

By posting communications on or through this Site, End User shall be deemed to have granted to Love it UP a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

10. Indemnification

End User agrees to defend, indemnify and hold harmless Love it UP, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including all legal fees on a full indemnity basis, arising out of the use of this Site and/or the Microsites by End User.

11. Termination.

Love it UP may terminate this Agreement at any time. Without limiting the foregoing, Love it UP shall have the right to immediately terminate any passwords or accounts of End User in the event of any conduct by End User which Love it UP, in its sole discretion, considers to be unacceptable, or in the event of any breach by End User of this Agreement.

The provisions of Sections 2, 4, 5, 6, 9, 10, 11 will survive termination of this Agreement.

You may terminate your account with Love it UP by submitting a termination request to Love it UP.

12. Trademarks

Love it UP is a trademark of Loving Deals Pty Ltd trading as Love it UP.  All rights in respect of this trademark are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on Love it UP are the property of their respective owners.

13. Third Party Content.

Love it UP, similar to an Internet Service Provider, is a distributor (and not a publisher) of content supplied by third parties and End Users. Accordingly, Love it UP has no more editorial control over such content than does a public library, bookstore or newsstand.

Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other end users are those of the respective author(s) or distributor(s) and not of Love it UP.

Neither Love it UP nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. (Refer to clause 6 above for the complete provisions governing limitation of liabilities and disclaimers of warranty.)

In many instances, the content available through this Site represents the opinions and judgments of the respective information provider, end user, or other user not under contract with Love it UP. Love it UP neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on Love it UP by anyone other than authorized Love it UP employee spokespersons while acting in official capacities.

Under no circumstances will Love it UP be liable for any loss or damage caused by an end user's reliance on information obtained through Love it UP. It is the responsibility of End User to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through Love it UP.

Love it UP contains links to third party Web sites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by Love it UP of the contents on such third-party sites and Love it UP hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party Web sites. If End User decides to access linked third-party Web sites, End User does so at its own risk. Unless you have executed a written agreement with Love it UP expressly permitting you to do so, you may not provide a hyperlink to the Site from any other website. Love it UP reserves the right to revoke its consent to any link at any time in its sole discretion.

14. Dispute Resolution

All disputes, controversies, claims and defences arising out of, or in connection with, or involving these Terms of Use, whether involving theories or tort, contract, or violation or statutory laws (“Claims”) are subject to the following provisions:

Mediation. Except as to actions, suits, or proceedings commenced or maintained by persons not parties hereto, any dispute or Claim against Love it UP must first be mediated prior to legal proceeding being commenced. Unless the parties agree in writing, the mediation shall be conducted in Sydney, in the State of New South Wales, Australia before a single mediator with such mediator to be mutually agreed to by the parties . If the parties are unable to agree on a mediator within 14 days, the mediator shall be appointed by the New South Wales Law Society.

Governing Law; Jurisdiction and Venue. This Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the State of New South Wales, Australia and the End User hereby submits to the exclusive jurisdiction thereof.

15. Force Majure

Love it UP will not be liable for or will not be considered to be in breach of or default under this Agreement on account of any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond its reasonable control and where it is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, Love it UP will give prompt written notice to the End User and will use commercially reasonable efforts to minimize the impact of the event.

16. Miscellaneous.

This Agreement and any operating rules for Love it UP established by Love it UP constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by either party of any breach or default hereunder is a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall be of no legal force or effect. If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement and the remaining portions of this Agreement shall continue in full force and effect. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder.

 

TERMS OF SALE

By placing an Order, you make an offer to us to purchase the products and/or services you have selected on the terms and conditions stated below. For more information, please view our privacy policy.

You are required to create an account in order to purchase any product. This is required so we can provide you with easy access to print your orders, view your past purchases, modify your preferences, and to ensure permissible use of the product.

The deal you purchase are not purchased through Love it UP; rather it is purchased from the seller of such goods and services, hereinafter defined as the “Merchant”. The Merchant, not Love it UP, is the seller of the goods and services and is solely responsible for redeeming any goods and/or services you purchase. Love it UP's simply facilitates the sale between the End User and the Merchant in is as a marketing agent for Merchants, who sell Vouchers though the Site.

All purchases made on loveitup.com.au are in Australian dollars (AUD).

1. Terms and Conditions for Restaurant-Specific Vouchers

For this section, Restaurant shall be defined as a Merchant who offers food and beverage for sale in its regular business operations, and is making such food and beverages available to you.

Redemption frequency is determined by restaurants, and shall be contained in the terms and conditions on the Vouchers that apply to that particular deal.

Use of Restaurant-Specific Vouchers for alcoholic beverages is at the sole discretion of the restaurant. Restaurant agrees to comply with all state laws pertaining to the same.

It is at the discretion of the restaurant to determine whether Love it UP Vouchers can be combined with any other restaurant vouchers, third party certificates, coupons, or promotions.

Restaurant-Specific Vouchers cannot be used for taxes, tips or prior balances, unless permitted by the Restaurant.

Valid for dine in only unless otherwise stated.

The issuing of restaurant credit is at the sole discretion of the restaurant unless otherwise required by law.

Neither the seller nor the restaurant is responsible for lost or stolen vouchers or restaurant voucher reference numbers.

Reproduction, sale or trade of this Restaurant-Specific voucher is prohibited unless done so in compliance with the law.

Any attempted redemption not consistent with these terms & conditions will render the Restaurant-Specific Voucher  void to the extent allowed by law.

The Love it UP offer (including, but not limited to, any discounts) expires on the date specified on the Love it UP Voucher, except that the Merchant may continue to redeem the unused cash value you paid for the Love it UP Voucher (which is usually less than the original face value of the Love it UP Voucher) to the extent required by applicable law. See Section 3 below for a more detailed explanation.

If you redeem the Voucher for less than its face value, you will not be entitled to a credit or cash equal to the difference between the face value and the amount you redeemed from the Merchant if required by law.

All purchases of Vouchers for Restaurants may have statutory limitations on the amount of the Voucher value that can be redeemed for alcoholic beverages. Compliance with state statutes is the responsibility of the Merchant. Love it UP's sole role in the transaction is as a marketing agent for the Merchant Vouchers, and the applicability and compliance with any relevant statute is solely determined and consummated by the Merchant, and Love it UP has no role in such determination or action on the part of the Merchant.

2. Terms and Conditions for Non-Restaurant Merchant Vouchers

Merchant Vouchers may be applied only to merchandise sold by merchant, and may not be applied to shipping or handling charges.

Limit one (1) voucher per redemption unless otherwise specified by merchant. Only one voucher can be used per order unless otherwise specified by merchant.

The issuing of credit is at the sole discretion of the merchant unless otherwise required by law.

Neither the seller nor the merchant is responsible for lost or stolen vouchers or voucher reference numbers.

Certificate cannot be combined with any other gift certificates, third party certificates, coupons, or promotions, unless otherwise specified by merchant.

Reproduction, sale or trade of this voucher is prohibited unless done so in compliance with the law.

Any attempted redemption not consistent with these terms and conditions will render the voucher null and void to the extent allowed by law.

The Love it UP offer (including, but not limited to, any discounts) expires on the date specified on the Love it UP voucher, except that the Merchant may continue to redeem the unused cash amount you paid for the Love it UP voucher (which is usually less than the original face value of the Love it UP voucher) to the extent required by applicable law. See section 3 for a more detailed explanation.

If you redeem the Love it UP Voucher for less than its face value, you will not be entitled to a credit, cash or a new Love it UP Voucher equal to the difference between the face value and the amount you redeemed, unless otherwise required by law. You will only be entitled to a continuing redemption value as noted above if the amount that you paid for the Love it UP Voucher exceeds the amount you redeemed. For example, if you paid $20 for Love it UP Certificate which entitles you to purchase $50 of product by February 1, 2010 and you make a purchase for $40 on January 30, 2010, you will not be entitled to a credit or cash equal to the difference between the $50 face value and the amount you redeemed. You will not have any redemption value either because the amount you redeemed is more than what you paid for the Love it UP Voucher.

3. Additional Terms and Conditions for All Love it UP Products

All Vouchers printed from the Love it UP website or any website associated with Love it UP (hereinafter "Certificates") are promotional Vouchers that are offered to customers below their face value and shall be subject to the terms and conditions of Love it UP and the participating Restaurant or merchant. The Merchant is the seller of the goods or services which you are purchasing.

The holder and issuer of a Restaurant-Specific Voucher is the restaurant. The holder and issuer of a Merchant Certificate is the merchant.

As a holder and issuer of the voucher, the restaurant or merchant shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the restaurant or the merchant, as well as for any unclaimed property liability arising from unredeemed vouchers.

Restaurant-Specific Vouchers and Merchant Vouchers are redeemable in their entirety only and may not be redeemed incrementally unless otherwise stated on the voucher in the Merchant terms.
According to the laws of the respective states in which you purchased your Love it UP Voucher, and in which you wish to redeem your Love it UP Voucher at the Merchant, the Merchant is responsible for allowing you to redeem your Love it UP Voucher for the cash value based on the money you actually paid for your Love it UP Voucher (i.e. if you paid $20 for a Love it UP Voucher which gives you $50 of value to the Merchant, the cash value that you paid is $20, not $50), for a period of time that may extend beyond the expiration date on the Love it UP Voucher.

While the expiration date on the Love it UP Voucher dictates the last date that you can use your Love it UP Voucher at Merchant for the promotional offer which is stated on the Love it UP Voucher, state laws (which vary state-by-state) may provide that the Merchant is responsible for honouring the cash value that you paid for your Love it UP Voucher for a period of time beyond the expiration date stated on the Love it UP Voucher. If applicable, this is a statutory provision which applies to the Merchant, and it is the sole responsibility of the Merchant (and in no way the responsibility of Love it UP, as Love it UP is not the Merchant, has no obligations of the Merchant, and is merely selling the promotional Voucher on behalf of the Merchant) to comply with such applicable laws and statutes which may govern the Merchant.

4. Delivery of vouchers

Once you proceed to purchase an offer by clicking the “Buy” button you will be directed to the purchase page.  If you do not have an existing account with Love it UP you will need to sign up for an account.

Once your account settings are complete you must enter all relevant fields for quantity, gift quantity, names, and credit card details.  You will only be charged for the purchase once the minimum deal number has been reached.  You can clearly see on the offer page if the minimum deal number has been reached.

If and when the minimum deal number has been reached your credit card will be charged and your voucher(s) for that offer will automatically be emailed to your designated email account as a PDF attachment using Adobe software as well as being live in “Your Account”.  Your vouchers will also remain in your account and will indicate the status of the voucher such as active, used, pending or expired. You can always print the voucher through “Your Account”.  The email with your attached voucher(s) in PDF format will be sent as soon as the offer expires.

To redeem the voucher at the Merchant establishment you must follow the conditions printed on the voucher that were the exact same conditions on the offer page. Some Merchants require Love it UP members to call and book in advance.

Redemption of the vouchers can either be through printing a copy of the voucher(s) or by showing the voucher to the merchant using a smartphone as indicated on the voucher conditions. Other voucher(s) may be redeemable online or over the phone for products being delivered, depending on the nature of the offer purchased.

In all cases, each Merchant will have access to viewing all voucher(s) sold and will keep electronic and printed records of all redeemed and unredeemed vouchers.

5. Refunds/Returns

You understand and agree that Love it UP vouchers are non-refundable and cannot be exchanged or redeemed for cash, for example, because you have changed your mind, are unable to use the Love it UP voucher.

We will refund the purchase price or exchange the Love it UP voucher where we have made a mistake; for example, the Love it UP voucher we issued is not for the product that was advertised.

Complaints or problems

If you have any complaints or problems with the Merchants service, please bring this to the Merchants attention as soon as possible. We are unable to assist in resolving disputes with Merchants. However, in the event that you did not receive the products and/or services that you intended to purchase through the use of the Love it UP voucher, Love it UP will seek to refund or exchange your purchase on a case by case basis.